This webpage sets out the service specifications and trade policy of LLC World Logistics (ID: 405527675) website (WWW.WORLDLOG.GE).

General Provisions

• These terms regulate the rules of international cargo transportation and freight forwarding services between the forwarder and the client (customer).
• The company’s activities are based on applicable legislation and international logistics standards, including Incoterms 2000/2010.
• Services include international transportation in all directions: by land, sea, air, and rail.

Communication and Agreement:

2.1 Official communication channels include email or any other written form (WhatsApp, Viber, etc., excluding Messenger) where parties correspond by agreement

2.2 Confirmations and instructions received through these channels are considered official legally binding notifications

2.3 The agreement is concluded between the parties based on the customer’s written request.

The forwarder is obliged to: – Organize transportation using agreed transport, tariffs, and timelines – Provide technically sound transport at the agreed time and place – Immediately inform the customer of any delays during transportation

The customer is obliged to: – Provide complete and accurate cargo information before shipment (weight, volume, ADR, etc.) – Ensure cargo is packed and loaded according to international standards – Provide all necessary accompanying documents (invoice, certificate, declaration, etc.) 2.4 The customer must ensure proper and safe packaging of cargo according to international standards. Depending on the cargo type, durable packaging (including wooden crates) is recommended to prevent damage during transport and handling.

2.4 The customer must ensure proper and safe packaging of cargo according to international standards. Depending on the cargo type, durable packaging (including wooden crates) is recommended to prevent damage during transport and handling.

Tarrifs and Payment:

3.1 Payments are made in national currency at the exchange rate of the National Bank of Georgia on the payment day

3.2 The customer must fully pay for services before cargo release or unloading

3.3 In case of late payment, a penalty of 0.5% per overdue day is charged on the principal amount

Demurrage:

4.1 Free waiting time for loading/unloading or at customs terminals is 2 days (excluding Sunday)

4.2 After this period, demurrage fees are calculated individually based on actual costs (typically 100–200 USD/EUR, but may be higher)

Cargo Receipt and Damage:

5.1 Visible damage: If external damage is identified at receipt (customs/terminal), the customer must not start unloading/loading and must immediately notify the forwarder

5.2 Inspection must be conducted in the presence of the forwarder’s representative

5.3 After cargo leaves the terminal/customs territory, claims for visible damage or shortage will not be accepted Leaving terminal proves safe cargo delivery

Cargo insurance:

6.1 Cargo insurance is not included in the transportation tariff. The customer may insure cargo at their own expense. The forwarder’s liability is limited to international convention standards. The customer has the right to insure the cargo at his own expense The freight forwarder’s insurance is limited to the insurance conditions established by international convention.

Prohibited Cargo:

7.1 Without prior agreement, the following are prohibited: liquids, powders, military-related items (e.g., drones), branded goods without proper licensing

Final Provisions:

8.1 The company operates with transparency, integrity, and high professional ethics, ensuring fair consideration of customer interests

8.2 These terms are an integral part of the relationship between the forwarder and the customer. Ordering services means full acceptance of all terms Ordering the service means the customer’s full and unconditional consent to all points set forth in this policy.

8.3 Parties will attempt to resolve disputes through negotiation; otherwise, disputes will be settled in court according to applicable law
შეთანხმების მიუღწევლობის შემთხვევაში დავა გადაეცემა სასამართლოს, კანონმდებლობით დადგენილი წესით